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PATIENT RIGHTS CHARTER Your Rights, |
Five pillars of care |
01
Right to Receive Optimal Care
Care must be respectful, honest, fair, prompt and free from discrimination. It should account for special needs such as deafness, childhood, or foreign language, be based on current knowledge and the patient's interests, avoid pain and suffering, and in emergencies be provided regardless of cost.
02
Right to Adequate Information
Information must cover possible costs, applicable insurance, names and roles of the care team, the Charter itself, advantages and disadvantages of treatment, alternatives, how to reach the attending physician, education about the illness, and access to records.
03
Right to Free Choice & Decision
When possible, patients may choose their attending physician, the diagnostic or treatment centre, and seek a second opinion. After being informed, patients may accept or refuse the proposed treatment (except in emergency situations), and are given adequate time to decide where no risk is posed.
04
Right to Privacy & Confidentiality
Patient privacy must be respected and the facilities required must be provided. Only the patient, the care team and legally authorised individuals may access medical information. The presence of a trusted companion during diagnostic procedures is a right of the patient, unless medically inadvisable.
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05 Right to an Effective Complaints System Patients may file a complaint with the competent authorities without any disruption to the quality of care they receive, and will be informed of the outcome through the same channels. |
COMPLAINTS HOTLINE 0922 118 1025 |
Observing the rights of staff members by visitors is essential to ensure proper service delivery.
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SERVICES & CLINICS Complete Care |
Wards · Paraclinics · Emergency |
WARDS
Emergency
24-hour reception and triage for urgent cases.
Operating Rooms
Eight surgical beds and modern operating theatres.
Internal Wards
Separate men's and women's internal medicine wards.
Surgery & ICU
Surgical ward with a dedicated intensive care unit.
PARACLINIC SERVICES
Radiology
Full imaging suite with radiography and fluoroscopy.
CT Scan
Advanced computed tomography for precise diagnosis.
Sonography
Ultrasound imaging and specialist paraclinic services.
Clinical Laboratory
Comprehensive diagnostic laboratory and blood transfusion services.
Clinics & Diabetes Care
Specialist outpatient clinics including diabetes management services.
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INSURANCE & PAYMENT Accepted Partners |
Basic & supplementary |
Social Security
Medical Services Insurance
Armed Forces Insurance
Imam Khomeini Relief Committee
Please note
— For insured patients, the original valid photo ID booklet and a photocopy are required to issue the insurance referral letter.
— A referral letter is mandatory for admission; in emergencies a valid ID and insurance booklet are sufficient, with the letter to be provided within 24 hours.
— For accidents and incidents, presenting a sketch or the 115 emergency report is required.
— For international patients, no insurance commitment exists; all services are settled directly.
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STAYING WITH US Companions, Meals |
Daily rhythm of the ward |
MEAL SCHEDULE
06:00 – 07:00
BREAKFAST
12:00 – 12:30
LUNCH
18:00 – 19:00
DINNER
COMPANION RULES
— Companions must leave the ward in the morning during physician rounds.
— All religious and cultural standards must be observed.
— In line with compatibility rules, male patients are attended by male companions and female patients by female companions.
— Companions must not interfere with nursing duties, such as adjusting IV lines.
— For patients under 18, presence of a parent or paternal grandfather is mandatory.
DISCHARGE PROCESS
When the attending physician orders discharge, the file is compiled and forwarded to the discharge unit. This may take 1–2 hours for administrative steps.
The companion then visits the discharge unit to settle accounts.
Please check your insurance booklet's expiry date to speed up discharge.
BEFORE YOU LEAVE
— A clear list of medications with instructions.
— Dietary guidance to follow at home.
— Instructions for wound, IV line and drain care.
— Schedule for the next follow-up visit.
— A list of warning signs to report to your doctor, and copies of reports and imaging.
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FREQUENTLY ASKED Questions from |
Can I estimate the cost of treatment before travelling?
Yes — after receiving your medical records, the IPD officer can provide a preliminary cost estimate.
Does the hospital offer transfer services?
Yes — transfer can be arranged with prior coordination.
Can a companion stay in the patient's room?
Yes — VIP rooms include an extra bed for a companion.
How are payments made?
Payments may be made in cash, in Iranian Rial or US Dollar.
“All staff of Fajr Hospital consider themselves responsible for your health, and our goal is your satisfaction. If our service does not meet your expectations, please tell us. And if our dedicated staff are ever mistreated by visitors, we will follow up accordingly.”
OUR PROMISE TO YOU
Your recovery and wellbeing is our wish — your satisfaction is our pride.
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FAJR HOSPITAL · MARIVAN · KURDISTAN UNIVERSITY OF MEDICAL SCIENCES Seyed Qotb Street, Fajr Hospital, Marivan — Postal Code 6671731144 muk.ac.ir · fajr.marivan@muk.ac.ir |
